Thursday, January 31, 2019

Hotel Trauma in Turin: Northern Italy Diaries, part II

Hotel Carlina in Turin

Turin was even better than I had expected—an open air architectural museum. However, we had one really frightening experience at the Hotel Carlina, part of a chain of hotels, the N-H collection.

When we were younger, we searched for charming relatively low cost small hotels. An experience in Berlin in 2011 caused us to rethink our choice of hotels. We booked a suite at what was a highly recommended boutique hotel-- every bit as charming as advertised, but our room was a 6th floor walk-up and had no air-conditioning , no internet access, no laundry service. At that point we were down to our last clean clothes. The hotel staff suggested we lug our laundry to a laundromat—not exactly how we wanted to spend our few days in Berlin. We quickly found another hotel that lacked the charm but had an elevator, air-conditioning, internet access, and laundry service. Since then we’ve become wary of charming boutique hotels.

We decided on one of N-H collection hotels in Turin because we knew we could count on a good bed, reliable elevator and internet access, a laundry service, a decent restaurant , bar and good breakfast. If we got sick, we’d have a pleasant place to hang out. If we needed help there would be staff who could provide it—in short everything elderly travelers need to be comfortable.

The NH-Carlina in Turin had all of the above and was housed in a former monastery. But no matter how well you plan, stuff happens. We were awakened in the middle of the night by a loud piercing siren and the message: “This is an emergency; you must evacuate immediately.” There was no indication what the problem was—very scary.

The hotel guests were all outside—some who heeded the command to leave immediately were in their bathrobes. We managed to get dressed and grab our wallets and passports. In future hotel stays I will keep all medications together in one bag located near my pocketbook with wallet and passports.

We learned the problem was a breakdown in the hot water system which had caused major flooding—not a bomb as many of us feared. The hotel staff told us the hotel would be closed and we had no idea when we would be allowed back in to get our belongings. The entrance to the stairs was blocked by armed firefighters, but I somehow managed to convince the one woman firefighter to let me get Rick’s medications and she accompanied me up the flooded staircase to get them.

Finally after several hours we were allowed back into the hotel, told to pack quickly and leave the hotel as soon as possible; the hotel got us rooms in their sister hotel the San Stefano. We actually liked the less expensive, simpler San Stefano better than the Carlina with it’s gorgeous courtyard and rooftop terrace. The Carlina was a more impressive building, but the San Stefano had larger more comfortable rooms and I recommend it as a very good value.

All’s well that ends well, but unfortunately the change of hotels cost some of our precious time in Turin, an open air architectural museum.

More to come on the architectural riches of Turin.

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